Privacy Policy

1. Who We Are

This Privacy Policy describes how Interpret ("Interpret," "we," "us," or "our") collects, uses, discloses, and protects information when you use our website, iOS app, and real-time interpreted calling services.

2. Information We Collect

Depending on how you use the service, we may collect:

• Account information: name, email address, login credentials, and third-party sign-in identifiers (for example, Google or Apple).
• Profile and contact information: your language preferences, optional phone number, and contacts you choose to add.
• Call and session data: caller/callee phone numbers, call direction, language pair, timestamps, duration, call status, and technical signaling metadata.
• Audio/video and transcript data: call media and generated transcript/translation segments needed to provide interpretation features.
• Billing and payment data: wallet balances, transaction history, pricing context, and payment method metadata from our payment processor (we do not store full card numbers).
• Device and usage data: device type, operating system, app version, logs, crash diagnostics, IP address, and security events.

3. How We Use Information

• Provide and operate interpreted audio/video calling services.
• Authenticate users and secure accounts.
• Process payments, wallet top-ups, refunds, and billing records.
• Monitor reliability, troubleshoot issues, and prevent fraud/abuse.
• Improve service quality, features, and language performance.
• Comply with legal obligations and enforce our Terms.

4. How We Share Information

We share information with service providers only as needed to run the product, including:

• Telephony and communications infrastructure providers (for call connectivity).
• Payment processors (for billing and payment operations).
• AI/model and media infrastructure providers (for translation and call features).
• Authentication providers (for Google/Apple sign-in when used).
• Cloud hosting, monitoring, and customer support tools.

We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale.

5. Data Retention

We retain personal information for as long as necessary to provide services, maintain billing and audit records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary by data type.

6. Security

We use reasonable technical and organizational safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You may also have rights related to marketing communications.

California residents: we do not sell personal information for money. We also do not share personal information for cross-context behavioral advertising.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

9. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date.

11. Contact Us

For privacy questions or data requests, contact us through our contact page: